More answers about our first software update

Posted by sumeethevans on February 24 2011, 11:54 PM. Posted in Windowss Phone 7 Series.

It’s been roughly 48 hours since we hit the send button on our first Windows Phone software update. The rooms around me are buzzing with folks monitoring the rollout, sifting carefully through incoming phone health data (from customers who provide it) and pouring over the anecdotal update reports you’ve been posting around the web.

You’ve said loud and clear that you want to be kept in the loop. So here’s what we’ve learned so far.

Contrary to some of the gloomy headlines out there, our preliminary internal data paint a very different picture about update progress:

  • 90 percent of people who’ve received an update notification have installed the new software patch successfully. (So when your turn to download it arrives, chances are good this will be a non-event.)
  • Of the 10 percent who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space. Luckily, both are easy to fix.

Has the update process gone perfectly? No—but few large-scale software updates ever do, and the engineering team here was prepared. Of course, when it’s your phone that’s having a problem—or you’re the one waiting—it’s still aggravating. That’s why we’re committed to learning from our first update and improving the process. We know we have work to do, and we won’t be satisfied until you are.

As the teams here continue to monitor the ongoing update, I’ll report back if there are any other noteworthy developments. Meanwhile, let me address a few other questions I’ve been seeing, here and elsewhere.

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