Meeting Your – And Our Own – Expectations

Posted by sumeethevans on September 13 2010, 11:35 PM. Posted in Hosting.

My name is Morgan Cole, and I lead a team at Microsoft whose mission is to make sure that BPOS customers have a great experience with our services. We aspire to deliver quality services, and in the last couple of weeks, we have fallen short of this aspiration. During this time, we experienced two network access issues in North America, and just yesterday, two brief periods of service degradation also affecting users served from North America. These incidents were unique to BPOS and not related to other Microsoft services.

I wanted to write here to apologize to you, our customers, for any inconvenience these issues may have caused. We know how important these services are to the daily operation of your business, and we take our responsibility as your partner and service provider very seriously.

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