Contents tagged with Support

  • Microsoft adds mission-critical support to its Premier program

    Posted by sumeethevans on August 11 2010, 9:05 PM. Posted in Support.

    Microsoft rolled out a new add-on to its Premier support program on August 10 that is aimed at companies with mission-critical needs.

    That new add-on, “Premier Mission Critical,” is designed to provide the “fastest response times available from Microsoft” to get a business back up and running if an incident occurs.

    The new Mission Critical add-on also has this “proactive” goal, and includes consulting time with Microsoft around the customer’s infrastructure. From the press release:

    “After the initial consultation, customers receive a dedicated line for support, available 24 hours a day, seven days a week, with priority access to the most knowledgeable experts. If an incident occurs, Premier Mission Critical provides customers with the fastest problem resolution services available from Microsoft Corp., including a 30-minute response time and an engagement process that begins at an advanced support level.”

    The products covered by Microsoft’s Mission Critical program are all on-premises ones, not cloud services or infrastructure. Products for which the program is available include the .NET Framework, BizTalk Server, Exchange Server, SharePoint Server, Dynamics CRM, System Center, SQL Server and Windows Server. Support is available worldwide in English only.

    Full Story at All About Microsoft

  • Windows XP with SP2 and Windows Vista RTM End of Support Information

    Posted by bink on December 8 2009, 7:29 PM. Posted in Support.

    Let your customers know that Microsoft support for the Windows XP with Service Pack 2 (SP2) and Windows Vista Release to Manufacturing (RTM) operating systems will end July 13, 2010. Help them plan system and operating system deployments to ensure that they maintain access to Microsoft support and updates.

    Windows XP with SP2 and Windows Vista RTM End of Support Information PDF

  • Microsoft Premier Services Savings Calculator

    Posted by bink on November 13 2009, 6:41 PM. Posted in Support.

    Through Premier support, customers can receive the benefits of proactive-support services that helps them minimize IT risk, reduce down time and save money.  Microsoft recently published a ROI calculator where businesses can enter their specific business information and IT needs to understand their potential cost savings.

  • Free e-book: Windows 7 troubleshooting tips

    Posted by bink on October 29 2009, 8:48 PM. Posted in Support, Windows 7.

    Mitch Tulloch, a Microsoft Most Valuable Professional and lead author of the just-published (and hot-selling) Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called “What You Can Do Before You Call Tech Support.” Here are the opening paragraphs:

    Your sound card has stopped working, your computer seems sluggish, the network is down, your hard drive is clicking, you can’t view a website, your monitor is hard to read, your new webcam isn’t working, your favorite program won’t run, and a funny burning smell is coming from your computer. What can you do on your own to try to troubleshoot the issue before you pick up the phone to call tech support?

    If you’re running Windows 7, quite a lot. Microsoft has included a lot of self-support tools in Windows 7 that you can try using before you seek the help of others, and we’ll examine these in a moment. Then there are the tools you were born with—your five senses (see, hear, smell, taste, touch) and most importantly your brain. And by brain I’m including your memory, experience, and capacity for logical reasoning. Finally, there is ancient and sacred lore passed on in secret from Master to Disciple over the millennia. We’ll see shortly how your brain, your senses, and the secrets of the Wise Ones can be very helpful for troubleshooting computer problems. But first let’s look at what troubleshooting tools are built into Windows 7.

    You can download the e-book in XPS format here and in PDF format here.

     

    Also nice gift for your parents ;-)

     

     

    Source: Microsoft Press  Free e-book Windows 7 troubleshooting tips

  • Windows 7: The Next Generation of Customer Support

    Posted by bink on October 29 2009, 8:46 PM. Posted in Support, Windows 7.

    Automated diagnostics, new online forums, and “Fix its” in Windows 7 help customers help themselves.

    For routine computing issues, it’s not always convenient to call a customer support line and talk to a technology professional.

    Wouldn’t it be nice if the software could fix itself, or at least point to the problem and suggest how you can fix it?

    hero[1]

    Increasingly, it can. And with the launch last week of Windows 7, Microsoft customers are finding a whole new world when it comes to getting software support at their fingertips.

    Lori Brownell, general manager of Product Quality and Online Support at Microsoft, says support for Windows 7 is a real evolution from previous versions of the flagship operating system.

    Traditional live support via the phone, e-mail and chat are still there, but so are a host of resources, many available through a new online forum. There is support through Twitter, a library of software “Fix its” that can solve problems with a single click, and other diagnostic and repair tools available directly through Windows 7 itself.

    “Windows XP had little built-in support, and Windows Vista included some diagnostics to assess network connectivity issues,” Brownell says. “But Windows 7 truly reflects broad customer feedback that has enabled us to build a comprehensive set of resources that solve customers’ most pressing problems and even keep them ahead of potential problems. For example, Windows Update searches for updates, like driver updates, automatically.”

    Support tools include:

    • Windows Update:  automatically updates your software to help prevent problems
    • Windows Action Center: includes more than 20 automated troubleshooters that are built into Windows 7
    • Scripted diagnostics and solutions: through Fix IT solvecommon software problems with the click of a button
    • Online Support: through Microsoft Answers provides peer to peer help, guidance from customer support experts and Microsoft Most Valuable Professionals (MVPs)
    • In the moment help:  through tweets to @MicrosoftHelps twitter handle
    • Easier, more intuitive online resources such as the Windows Help and “How To” center and the solution centers available on support.microsoft.com

    Full Story: Windows 7 The Next Generation of Customer Support Automated diagnostics, new online forums, and

  • Four updates for February patch Tuesday

    Posted by spy on February 7 2009, 7:27 AM. Posted in Support.

     his advance notification provides the software subject as the bulletin identifier, because the official Microsoft Security Bulletin numbers are not issued until release. The bulletin summary that replaces this advance notification will have the proper Microsoft Security Bulletin numbers (in the MSyy-xxx format) as the bulletin identifier.

    The following table summarizes the security bulletins for this month in order of severity.

    For details on affected software, see the next section, Affected Software.

    Bulletin IDMaximum Severity Rating and Security ImpactRestart RequirementAffected Software

    IE

    CriticalRemote Code Execution

    Requires restart

    Microsoft Windows, Internet Explorer

    Exchange

    CriticalRemote Code Execution

    Does not require restart

    Microsoft Exchange Server

    SQL

    ImportantRemote Code Execution

    May require restart

    Microsoft SQL Server

    Visio

    ImportantRemote Code Execution

    May require restart

    Microsoft Office

  • Microsoft offers new time-sensitive support service

    Posted by spy on February 7 2009, 7:17 AM. Posted in Support.

     Microsoft for the first time has said it will pay a financial penalty if it doesn't reach its service-level goals for a technical support product.A new service called Premier Mission Critical Support is now available, to which Microsoft has attached a 30-minute response-time guarantee, said Bryan Belmont, general manager of Microsoft Services' support and health division.If a customer reports a problem, Microsoft will have to respond within 30 minutes to report it is working on the problem. If it doesn't, Microsoft has to pay a fine to the customer, he said.Microsoft works out the fine amount on a customer-by-customer basis and factors in how many times Microsoft fails to meet the time requirement, Belmont said. The fines increase the more Microsoft misses its target, he added.The time element is key to Premier Mission Critical Support, which Microsoft designed based on customer feedback to provide support for applications such as stock-trading, reservation or billing systems that need to be available all the time, Belmont said.These applications "can't afford to go down, and when they do go down [customers want] us to help them bring them back up," he said.

     Continue At Source

     

  • Announcing the Microsoft Fix it for me Blog

    Posted by vasudev on February 3 2009, 11:21 AM. Posted in Support.

    Announcing the Microsoft Fix it for me Blog

     

    Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can't Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue. However, tomorrow looks much different and we hope it helps you resolve any issues you have with our products faster and easier.

    This new Microsoft team's purpose is to automate the steps in Microsoft KB articles and Windows Error Reporting (WER) solutions so you can click a button and have the issue resolved.

    Check it out here: http://blogs.technet.com/fixit4me/
  • Technet Magazine September 2007

    Posted by bink on September 2 2007, 12:54 PM. Posted in Support.

    TechNet MagazineSeptember 2007
    SEPTEMBER 2007
    Windows Vista

    Dealing with a new operating system should make your life easier, not harder. Fortunately, this is the case with Windows Vista, thanks to features that make key management tasks much more flexible and hands-free. Check out our step-by-step guide to using BDD 2007 for a simple Windows Vista deployment. And see how the new and improved backup features in Windows Vista will keep user data safe in most any situation.

    Windows Server

    Managing Active Directory can sometimes feel a bit tedious and time consuming. We've got you covered. Here's a guide to 11 tools that will make Active Directory management a lot easier. And we show you how Tombstone Reanimation can save you a lot of time and frustration the next time you need to restore deleted objects in Active Directory.

    Communications

    You may be hearing a lot of buzz about Unified Communications. What is it? Why should you care? What can it do for your organization? Get the answers to all your questions in this tour of the Microsoft Office Communications Server 2007 and find out how integrated messaging, voice, video, and conferencing features can improve productivity and collaboration in your company.

  • Technet Magazine September 2007 preview online

    Posted by bink on August 19 2007, 3:24 PM. Posted in Support.

    TechNet Magazine September 2007
    SEPTEMBER 2007
    Windows Vista

    Dealing with a new operating system should make your life easier, not harder. Fortunately, this is the case with Windows Vista, thanks to features that make key management tasks much more flexible and hands-free. Check out our step-by-step guide to using BDD 2007 for a simple Windows Vista deployment. And see how the new and improved backup features in Windows Vista will keep user data safe in most any situation.

    Windows Server

    Managing Active Directory can sometimes feel a bit tedious and time consuming. We've got you covered. Here's a guide to 11 tools that will make Active Directory management a lot easier. And we show you how Tombstone Reanimation can save you a lot of time and frustration the next time you need to restore deleted objects in Active Directory.

    Communications

    You may be hearing a lot of buzz about Unified Communications. What is it? Why should you care? What can it do for your organization? Get the answers to all your questions in this tour of the Microsoft Office Communications Server 2007 and find out how integrated messaging, voice, video, and conferencing features can improve productivity and collaboration in your company.

  • COOL! Get a hotfix -- without having to call Microsoft...

    Posted by bink on July 26 2007, 2:06 PM. Posted in Support.

    This is so cool, Microsoft Support finally made more sense for non-public hotfixes. You now can obtain a hotfix without having to interact with a single soul ( no phone calls etc.. )  Easy and convenient.

    Take for example my previous post for the netlogon DCR - 928576  which doesnt even have a public article yet.  Try it...

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;928576   

    It errors out - no such article.

    But - thanks to the Big Brainers ( seriously ) who think about our customers and really do care about their experience  .. you can now simply go to thisURL and download most any fix

    https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

    You will get a form mail in response, and in it will be a link to the http site you can download the fix from.

    Via www.Activewin.com