Microsoft rolled out a new add-on to its Premier support program on August 10 that is aimed at companies with mission-critical needs.
That new add-on, “Premier Mission Critical,” is designed to provide the “fastest response times available from Microsoft” to get a business back up and running if an incident occurs.
The new Mission Critical add-on also has this “proactive” goal, and includes consulting time with Microsoft around the customer’s infrastructure. From the press release:
“After the initial consultation, customers receive a dedicated line for support, available 24 hours a day, seven days a week, with priority access to the most knowledgeable experts. If an incident occurs, Premier Mission Critical provides customers with the fastest problem resolution services available from Microsoft Corp., including a 30-minute response time and an engagement process that begins at an advanced support level.”
The products covered by Microsoft’s Mission Critical program are all on-premises ones, not cloud services or infrastructure. Products for which the program is available include the .NET Framework, BizTalk Server, Exchange Server, SharePoint Server, Dynamics CRM, System Center, SQL Server and Windows Server. Support is available worldwide in English only.
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