Contents tagged with Response Point

  • Microsoft Response Point 1.0 Service Pack 2

    Posted by sumeethevans on February 27 2009, 3:08 PM. Posted in Response Point.

    Microsoft® Response Point™ 1.0 Service Pack 2 (SP2) introduces new-and-improved features that expand your voice service choices, empower the administrator to better manage the system, and enhance the phone system experience for everyday users and callers.In Service Pack 2, Response Point adds "digital service" to the list of flexible voice service options to help balance the voice and data communication demands of your growing small business. Digital service is transmitted through an enterprise-grade hard-wire connection. "T1" (in the U.S.), "E1" (in Europe),"PRI," or "ISDN" service providers will run a special cable into your office building, similar to the cabling installed by a telco. Digital service lines normally have up to 24 rotating channels that can deliver voice and data packets to phone system components. Using Response Point Administrator, you can configure the digital gateway device required for this voice service. Some digital service providers may offer fractional digital service, which means you purchase only a portion of the circuit that may have only 8 available channels instead of 24.Response Point Administrator gives you more control over how you manage the system. In this service pack, you can schedule the Automated Receptionist to handle calls after-hours, on holidays, and during business closures; enable access to a virtual private network (VPN), giving employees in remote locations secured access to the resources on the local area network (LAN); configure hybrid gateway devices that have both FXO and FXS ports, or that can be used for either analog or digital service; reduce speech misrecognition, often caused by background noise and variable service requirements, when you change the channel that detects the DTMF touch tones on your phones. Response Point Assistant improves the overall experience for everyday users and callers. In this service pack, you can control how you receive 2-way intercom calls and 1-way pages, and play a call-forwarding announcement (or not) for people when they contact you. Additional SP2 features include automatic parked-call return, which ensures that no callers are left waiting in park longer than 3 minutes; support for VoIP gateway devices that can help improve service quality; and customizable URLs in call notification windows.

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  • Microsoft Response Point 1.0 Service Pack 1

    Posted by bink on July 10 2008, 3:36 PM. Posted in Response Point.

    Microsoft® Response Point™ is phone system software designed for small businesses with 1 to 50 employees. The intuitive management programs, voice-activated user interface, and rich feature set make Response Point easy to configure, manage, and use. D-Link, Syspine, and Aastra offer complete systems that are bundled in affordable starter packages.
     
    Microsoft® Response Point™ 1.0 Service Pack 1 (SP1) introduces new-and-improved features that expand your voice service options, empower the administrator to better manage the system, and enhance the phone system experience for everyday users and callers.In Service Pack 1, Response Point is equipped with a VoIP gateway that allows you to set up cost-saving VoIP service, offered through Internet Telephony Service Providers (ITSPs). With VoIP service, you can configure direct-dial numbers so that your business can have multiple phone numbers, without the hassle and cost of setting up new analog phone lines. Configure VoIP service, analog service, or a combination of both voice services—in SP1, the choice is now yours.Response Point Administrator gives you more control over how you manage the system. In this service pack, you can monitor and analyze call activity; upgrade phones and phone line adapters when the hardware manufacturer releases the latest firmware; customize answers to questions that callers frequently ask the Automated Receptionist; restrict access on phones in common areas; and play music for callers waiting in park. Response Point Assistant improves the overall experience for everyday users and callers. In this service pack, you can click-to-call contacts with just two mouse-clicks; specify the most cost-effective voice service for your contacts; and view in-call and parked-call status, so that you can see whether other users are on or off the phone, and whether any parked calls are waiting to be retrieved.
     
     
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  • Microsoft Continues to Innovate Rapidly With Service Pack Release for Small-Business Phone System

    Posted by sumeethevans on March 26 2008, 2:17 AM. Posted in Response Point.

    U.S. small businesses can soon take advantage of voice over Internet protocol (VoIP) phone service on Microsoft Response Point phone systems to improve their business communications. Today at the third annual Microsoft Small Business Summit, Microsoft Corp. announced it will release a feature update, Service Pack 1 (SP1), to its Microsoft Response Point phone system software this summer, available free via a simple download.

    “Small businesses rely heavily on the phone to communicate with customers and want a solution that allows them to reliably reach as many customers as possible at a low cost,” said Xuedong Huang, general manager for Response Point at Microsoft. “Response Point SP1 will make it easy to transition from traditional analog service to the promise of digital voice services.”

    Response Point SP1 will enable small businesses to easily supplement their existing phone service with VoIP services. As customers become more comfortable with the reliability and quality of service offered by VoIP, they can seamlessly move from analog to VoIP without needing telephony expertise.

    Recognizing that small businesses have ebbs and flows in employee hiring, SP1 will take advantage of the flexibility of VoIP to allow small businesses to scale much more rapidly and cost-effectively than with traditional public switched telephone network (PSTN) lines. If IP service is in place, using a simple VoIP account setup wizard in the Response Point Administrator, a small business can connect with Internet telephony service providers (ITSPs) to add new VoIP phone numbers in a matter of minutes. The process to install traditional analog lines can take days or even weeks. According to small-business research firm Access Markets International (AMI) Partners Inc., a small business with 10 to 19 employees can save an average of $8,000 in the first year by purchasing an IP-based phone system such as Response Point.

    SP1 will also address the desire of small businesses to maintain a local presence through the use of a local VoIP phone number. VoIP providers allow businesses to select a local phone number for use in remote locations, alleviating costs to the business and customers for long-distance and toll-free numbers. Using a local phone number, small businesses can also secure their presence in local customer resources such as the chamber of commerce and local White and Yellow Pages.

    Response Point SP1 also helps small businesses maintain close and responsive relationships with customers through support for Direct Inward Dialing, a key feature enabled by VoIP. A small business can configure Response Point to route known inbound callers directly to a particular extension or pool of extensions. Small-business owners can furnish a main number or individual employee extensions to ensure that someone is available — virtually anytime or anywhere — for important customers.

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  • Microsoft Announces Response Point Phone System Pricing and Preorders

    Posted by sumeethevans on October 3 2007, 4:17 AM. Posted in Response Point.

    Some of you may recall the announcement at the Small Business Summit of the new phone system being launched by Microsoft called Response Point.  Since that day, many have been asking about when it will be available and how much it will cost.  Today, we just made these announcements on our Press Pass site:

    • Today we released the Microsoft® Response Point™ phone system software to manufacturing.
    • Customers can preorder Quanta Syspine models beginning Friday, Oct. 5
      • A complete package that includes a base unit with built-in analog telephone adapter (ATA) and secure gateway, plus four phones, will cost approximately $2,500* (all prices U.S.). Additional phones will be available for $159* each.
    • D-Link VoiceCenter phone systems will be available in the fourth quarter of 2007. The VoiceCenter system will include a base unit, ATA and five phones for approximately $2,999*. Additional phone lines will cost approximately $149*.
    • Microsoft also announced Aastra Technologies Ltd. as the newest hardware vendor that will manufacture and ship Response Point phone systems.  For those wondering about cordless phone options for Response Point, Aastra is a leading provider of campus wireless handsets and will provide these phones for Response Point customers.

    Response Point was sure a hot topic this past weekend at SMB Nation and we are excited to bring this new offering to the market.

    You can obtain more information about Response Point by visiting the main website at: www.microsoft.com/responsepoint. Also, below are links to a few resources that may be helpful:

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  • Coming soon: Microsoft Response Point

    Posted by bink on August 6 2007, 12:51 AM. Posted in Response Point.

    Microsoft Response Point Phone System Software — The Easy Choice

    Microsoft Response Point phone system software was designed for small businesses with simplicity in mind. Backed by industry leading hardware vendors like D-Link, Quanta and Uniden, Microsoft Response Point offers a breakthrough voice-activated user interface, simplified setup and system management, and the calling capabilities your business needs.

    Easy to Manage

    Microsoft Response Point is easy to set up and maintain so you won't be bogged down with confusing manuals or in-depth training. Response Point's user-friendly management console makes it a snap for the average PC user to set up a new phone, change preferences for voicemail or call handling, or create a call distribution list. As your business grows, your Response Point system grows with you. You can easily add new phones as you hire new employees. And if you move offices, just pick up your phone system and take it along.

    Easy to Use

    Say goodbye to confusing key strokes and phone programming — Just press the Response Point button and tell the phone system what you want to do. Reach anyone in the company directory or your Microsoft Outlook address book by simply saying their name. Transfer, park, and retrieve calls the same way too. Voicemail features allow you to retrieve, forward, and archive messages from your phone or your e-mail.

    Easy to Buy

    Response Point phone systems will come complete with a base unit, voicemail, software and desktop phones. You can use as many features as you like and add phones or extensions without paying additional licensing fees.

    Microsoft Response Point features include:

    • Phone and service configuration wizards
    • Phone auto discovery
    • One-touch voice commands
    • Automated Receptionist
    • Built in voicemail
    • Voicemail to e-mail forwarding
    • Incoming call notifications on your PC
    • Microsoft Outlook contact integration
    • Two-click backup and restore
    •  Watch the demo

    Watch Video (interview by Bill Gates)Via www.msblog.org